WhatsApp, Instagram, SMS, email, video and more on one platform. Your agents answer with context, flows and AI, and you measure it all from one console.
WhatsApp
Instagram
Messenger
TelegramEach conversation lands in the right queue with its history, the customer’s details and everything the bot already handled.
WhatsAppInstagramMessengerTelegram
ApifyCloudPOST /v1/messages { "to": "+57 300 000 0000", "template": "appointment_reminder" }
Connect your contact center platform, such as Genesys Cloud, with a guided setup. Every conversation reaches the right queue, and agents see the customer’s details on their own desktop.
Connect your channels through your preferred provider or directly through Meta. Your team works the same way with any of them.
Using another provider?Let us know and we’ll look into it
Verification codes, account alerts, and an AI agent that answers questions and hands off to an advisor when needed.
One-tap appointment confirmations, rescheduling with an AI agent, and video consultations.
Catalog and orders inside WhatsApp, campaigns to your contact lists, and an advisor who closes the sale when the customer asks for one.
Customer data stays isolated, every change is logged, and access is by invitation only.
Service statusEach organization sees only its own apps, contacts and conversations.
See who changed what and when, in the console and through the API.
One-time codes and passkeys for every user.
Each person sees and edits only what their role allows.
No. They keep working in the tool they already use, with the same queues and desktop. ApifyCloud brings in the channels and delivers every conversation there with its full history.
WhatsApp, Instagram, Messenger, Telegram, SMS, email, video calls and click-to-call. The coverage page shows what each channel supports.
With the setup wizard, most channels are ready in less than a day.
Yes. We connect your number and templates, and guide you through verification.
Access is by invitation. Contact us and we’ll set up your organization and channels.
Tell us which channels you want to add, and we’ll plan the rollout with you.